i tried to place an order, but my payment did not go through. however, i checked my credit card statement and i see a pending charge from the store. what happened?
this is a common issue that happens to many customers. if you did not get an order confirmation email, that means your order did not go through. the pending charge on your credit or debit card just means that our system attempted to charge your card. please give it 48 hours and that charge will disappear and the money will go back on your card.
i keep getting an error that says, “zip code does not match billing address.” why is that?
for your order to go through, you must provide us with the zip-code of where you receive your credit card statements. if you supply the wrong zip-code, your order will not go through.
if you received this error message but you were still charged on your credit card, that means your order did not go through. the pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. please give it 48 hours and that charge will disappear and the money will go back on your card.
returns and exchanges questions
how to do a return or an exchange?
we do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. we accept exchanges of up to 90 days after purchasing the item. we only accept items in their original, new condition. we are no longer accepting items to be switched in the exchanged process. you can only exchange for a different size or color. if you wish to exchange for a different item, store credit will be issued so you can place a new order with the item you want. washed items and or with animal hair are not eligible for returns/exchanges.
returns on all products are accepted. all returns and exchanges must be mailed back to:
17383 crest heights dr
canyon country, ca 91387
note: make sure you add order number and exchange/refund request inside the package and please do not paste packing slip on the bag. if items are not in stock at the time we receive your item, you will be receiving a refund for it. for all returns and exchanges, the customer is responsible for paying for the shipping in order to send the product back to us. we will cover the shipping in order to send the product back to you if you get an exchange. also, the shipping amount paid is also not refunded when an item is returned.
how quickly do you process and ship your orders?
we take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! we do not ship orders over the weekends. any orders placed on the weekends or the holidays will be shipped on the following business day.
how can i track my order status?
once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
note: please give the tracking number 24-48 hours to update.
how long will it take for my order to arrive?
after your order has been shipped, arrival times on all orders depend on what shipping method was chosen. please note that we have no control over how fast/route the package is delivered after they leave our warehouse and is in the carriers' possession for delivery.
usps priority mail express - 1 business day
usps priority mail - 2-3 business days
usps first class mail - 4-5 business days
usps priority mail intl - 5- 15 business days depending on the country
usps first class mail intl - 2-5 weeks depending on the country
dhl - 1 week depending on the country
my tracking says delivered, but i haven't received my package?
ERRITHING is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. in the event that a package is lost or damaged during shipment, the customer is responsible for filing all claims with the mail carrier. ERRITHING is not responsible for any package(s) once it is in the hands of the mail carrier.
do international orders have to pay custom fees?
we at ERRITHING have no control over custom fees and they can vary widely from country to country. individual customers are unfortunately responsible for paying any and all custom fees. please note that refusal of the package and/or return to sender package, the shipping cost will not be refunded as it was used to ship the order.
how to contact us:
check our contact us page.
what are your customer support hours?
is your ordering system secure?
yes, we have a very secure ordering system.
what payment methods can i use?
we accept all major credit cards and paypal.
is this website a typo?